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How we collect, use, and protect your personal information
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Welcome to MinesGame India ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services located at minesgame-app.in (the "Site" or "Platform").
By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
🔒 Our Privacy Commitment: We employ industry-leading security measures to protect your personal information. Your data is encrypted using 256-bit SSL technology, and we never sell your personal information to third parties.
Key Information:
We collect several types of information from and about users of our Platform, including:
When you register an account or use our services, you directly provide us with:
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, date of birth, username, password | Account creation, verification, communication |
| Financial Information | Payment method details, transaction history, deposit/withdrawal records | Processing payments, fraud prevention |
| Identity Verification (KYC) | Government ID, address proof, selfie photo | Regulatory compliance, age verification, fraud prevention |
| Communication Data | Support tickets, chat messages, emails, phone calls | Customer support, service improvement |
When you access our Platform, we automatically collect:
We may receive information about you from:
ℹ️ Why We Need This Information: Collecting this data allows us to provide secure gaming services, prevent fraud, comply with legal obligations (KYC/AML regulations), and improve your user experience.
We use the information we collect for the following purposes:
✓ You Control Marketing Communications:
You can opt-out of marketing emails at any time by clicking "Unsubscribe" in any promotional email or adjusting your preferences in Account Settings. Note: You cannot opt-out of transactional emails (e.g., withdrawal confirmations) as these are necessary for service provision.
For users in the European Economic Area (EEA), we process your data based on:
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content.
Cookies are small text files stored on your device when you visit our Platform. They help us recognize you, remember your preferences, and improve functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core functionality (login, security, session management). Cannot be disabled. | Session / 1 year |
| Performance Cookies | Analyze site usage, identify errors, measure page load times. | 1-2 years |
| Functional Cookies | Remember preferences (language, currency, theme). | 1 year |
| Marketing Cookies | Track conversions, show personalized ads, measure campaign effectiveness. | 30-90 days |
We use third-party services that may set cookies:
You can control cookies through:
⚠️ Important: Disabling essential cookies may prevent you from using certain features of our Platform, including account login and game play.
We do not sell your personal information to third parties. However, we may share your data with:
We work with trusted third parties who help us operate our Platform:
All service providers are contractually required to protect your data and use it only for specified purposes.
We may disclose your information when required by law:
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.
If you came to our Platform through an affiliate link, we may share limited data (conversion events, player ID) with that affiliate for commission tracking purposes. We do not share personally identifiable information.
We implement robust security measures to protect your personal information:
You also play a role in protecting your account:
🔐 Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide details on the nature of the breach and steps we're taking to address it.
Depending on your location, you have certain rights regarding your personal data:
You can request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format (e.g., PDF or CSV) within 30 days.
If your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly in your Account Settings.
You can request deletion of your personal data. However, we may need to retain certain information to:
We will delete data that is no longer necessary within 30 days of your request.
You can request your data in a machine-readable format to transfer to another service provider.
You can object to processing based on legitimate interests or for marketing purposes. We will stop processing unless we have compelling legitimate grounds.
You can request that we limit how we use your data in certain circumstances (e.g., while we verify data accuracy).
To exercise any of these rights, contact us at:
We will respond within 30 days. For complex requests, we may extend this to 60 days and will notify you of the extension.
✓ No Fee Required: Exercising your privacy rights is free of charge. We may charge a reasonable fee only for manifestly unfounded or excessive requests.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 5 years after closure | Legal compliance, dispute resolution |
| Financial Records | 7 years after transaction | Tax regulations, AML compliance |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Marketing Consents | Until withdrawn or 2 years of inactivity | Compliance with marketing laws |
| Chat/Support Logs | 3 years | Quality assurance, dispute resolution |
| Cookies/Analytics | Up to 2 years | Usage analysis |
After the retention period expires, we securely delete or anonymize your data. Anonymized data (with all personal identifiers removed) may be retained indefinitely for statistical analysis.
Your personal information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws.
We primarily store data in:
When transferring data internationally, we ensure adequate protection through:
Our Platform is strictly for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
If we discover that we have inadvertently collected information from a minor:
If you believe a minor has created an account, please contact us immediately at [email protected].
⚠️ Age Verification: We use advanced age verification systems to prevent underage gambling. All users must verify their identity with government-issued ID before making withdrawals.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
By continuing to use our Platform after changes take effect, you accept the updated Privacy Policy. If you disagree with changes, you may close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Subject Line: "Privacy Inquiry - [Your Topic]"
Response Time: We aim to respond within 48 hours
Postal Address:
MinesGame India Ltd.
Privacy Department
[Address]
Curaçao, Netherlands Antilles
For GDPR-related inquiries, you can contact our Data Protection Officer:
Email: [email protected]
If you are in the EEA and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.
✓ Your Privacy Matters to Us
We are committed to transparency and protecting your personal information. This Privacy Policy reflects our dedication to responsible data practices and compliance with global privacy standards. If you have any questions or concerns, we're here to help – don't hesitate to reach out.
Last Updated: January 15, 2025
Version 2.1 | Effective Date: January 15, 2025
Data protection standards in online gaming are regulated globally. Players can learn more about international privacy frameworks from resources like https://certification-crazy.net and European compliance platforms such as Cazeuss. We adhere to the highest international standards to protect our Indian users.